Shipping and returns

This page describes the shipping times, costs, and methods for Borders Lab products, as well as the conditions for exercising the right of withdrawal, requesting a return, or an exchange. It constitutes an integral part of the Terms and Conditions.

Last updated: 2026-08-07 — Template v1.0.0

DRAFT — PLACEHOLDER TEXT. Document generated from a template and not validated by a legal professional: it must be re-read, completed in the sections in square brackets, and approved before publication. The times, costs, and thresholds indicated are examples to be replaced with the actual ones agreed upon with the courier.

1. Areas served

Shipments are made in Italy and to countries within the European Union. For extra-EU shipments, please refer to point 5.

[To be completed: definitive list of countries served and any exclusions.]

2. Processing times

Orders are processed on working days, from Monday to Friday, excluding holidays. Preparation time is [1-2] working days from order and payment confirmation.

Orders received after [2:00 PM] or on non-working days are processed on the next available working day.

3. Shipping times and costs

Italy: [2-3] working days — [€ 0.00] / free above [€ 000.00].

European Union: [3-5] working days — [€ 00.00].

Rest of the world: [5-10] working days — [€ 00.00].

The indicated times are from when the courier takes charge of the shipment and are not guaranteed: any delays attributable to the carrier, strikes, customs controls, or force majeure events do not entitle to any compensation.

4. Shipment tracking

Upon entrustment to the courier, the user receives a tracking code via e-mail. The code may take up to twenty-four hours to become active on the carrier's website.

[To be completed: name of the courier or couriers used.]

5. Duties and taxes for extra-EU shipments

For shipments to countries outside the European Union, customs duties, taxes, and customs clearance charges may be due, determined by the authorities of the destination country and borne by the recipient. These amounts are not included in the price of the products or in the shipping costs.

Refusal of the package at customs results in the return of the goods to the sender; in such a case, return costs will be deducted from any refund.

6. Delivery and package inspection

Upon delivery, users are invited to check the integrity of the packaging and the correspondence of the number of packages. In case of tampering or obvious damage, it is recommended to accept the goods with a written reservation on the transport document and to notify within [7] days.

After two unsuccessful delivery attempts, the goods remain in storage with the carrier; storage costs and any return costs are borne by the user.

7. Right of withdrawal

The user acting as a consumer may withdraw from the contract within fourteen days of receiving the products, without obligation to state reasons and without penalty, pursuant to articles 52 et seq. of Legislative Decree 206/2005.

The right is exercised by sending an explicit communication to the contacts indicated in point 12, within the specified term. Products must be returned within fourteen days of the communication, intact, unused, complete with all accessories, labels, and original packaging.

8. How to request a return

a) Send the request to the contacts indicated in point 12, specifying the order number and products to be returned.

b) Wait for confirmation with shipping instructions.

c) Pack the products to protect them during transport and attach a copy of the purchase document.

d) Ship to the address indicated in the confirmation, retaining proof of shipment.

Unless otherwise indicated, return costs are borne by the user.

9. Refunds

The refund is processed within fourteen days of receipt of the returned goods or proof of their shipment, if earlier, and includes the price of the products and the standard delivery costs originally incurred.

The refund is made using the same payment method used for the purchase, unless otherwise agreed. Accreditation times depend on the payment provider.

The owner may deduct from the refund an amount corresponding to the decrease in value of the products resulting from handling exceeding that necessary to ascertain their nature, characteristics, and functioning.

10. Exchanges

Size, color, or model exchanges are made by returning the product according to the procedure in point 8 and placing a new order. The availability of the requested product is not guaranteed.

11. Damaged, defective, or non-conforming products

In case of a damaged, defective, or non-conforming product, users are invited to contact the owner, attaching photographs of the product and packaging. Rights deriving from the legal guarantee of conformity referred to in articles 128 et seq. of Legislative Decree 206/2005, lasting twenty-four months from delivery, remain unaffected.

In cases of non-conformity, return costs are borne by the owner.

12. Contacts

2U Company SRL

Via del Commercio 27, 16167 Nervi

Genoa - Italy

[To be completed: email address and return address, if different from the registered office.]

This document was generated from a template based on Italian legislation (Legislative Decree 206/2005 — Consumer Code) and European Union law. It is suitable for entities established in the EU selling to EU consumers. For specific laws of other jurisdictions, it is recommended to consult a local legal advisor.